Resources

Help center

Answers to the most common questions, and how to reach the team when you need a person.

Talk to supportLive chat when the team is online; a ticket answered by message and email when it isn't.Build a hubA step-by-step guide to layouts, icons, emoji, roles and welcome posts.Community guidelinesWhat's allowed on Voznest and what happens when rules are broken.SafetyProtect your account, block and report, scams and what to do in an emergency.Download the appsVoznest for Windows and for your phone.

Getting started

  • Create an account with an email, a username and a password, then confirm your email from the message we send you.
  • Join a hub with an invite link, or find public communities in Discover.
  • Create your own hub with the + button in the hub rail: pick a layout (like the Voznest hub's), icons or emoji, and invite people.
  • Make your profile yours: avatar, banner, frame, bio and status from Settings → Profile.

Account and sign-in

  • Forgot your password? Use “Forgot your password?” on the sign-in screen; the link we email works once and expires.
  • Turn on two-step verification in Settings → My account: after that, signing in also needs a code from your authenticator app.
  • See where you're signed in and close sessions you don't recognise in Settings → Devices.
  • Lost access to your email and your two-step codes? Contact support from the support page; we'll ask you to prove the account is yours.

Hubs, channels and roles

  • Channels can be text, voice, auditorium, forum, announcements or media, grouped in categories.
  • Roles decide what members can do. A role can only manage the roles below it.
  • Moderation tools — Guardian, reports, timeouts, bans and the audit log — are in the hub's settings.

Voice, video and screen sharing

  • Join a voice channel with one click. Right-click the microphone button to switch devices or audio profiles.
  • AI noise suppression and the voice gate are on by default: keyboards, fans and clicks are removed before your voice leaves your device.
  • Others can't hear you? Check that the right microphone is selected in Settings → Voice and that your browser or system allowed it.

Notifications

  • Choose what notifies you per hub and per channel: everything, only mentions or nothing.
  • Desktop notifications, sounds and the taskbar flash are in Settings → Notifications.

Something isn't working

  • Reload the page or restart the app: most problems go away.
  • Make sure the Windows app is up to date: it updates itself, or check from the tray menu.
  • Still broken? Open a conversation in Technical problems and tell us what you did, what you expected and what happened. Screenshots help a lot.

The Voznest team will never ask for your password or your two-step verification codes, and only contacts you in the app, on voznest.com or from @voznest.com addresses.